Privacy Policy

1. Information We Collect

We collect information that you choose to provide to us, as well as limited technical information that may be generated automatically when you use the website.

Information You Provide

When you request a consultation, contact RiverCrest, or otherwise communicate with us, you may provide information such as:

• Full name
• Email address
• Phone number
• Preferred contact method
• Project or property address
• City
• Property type
• Type of renovation or construction work being considered
• Estimated project investment range
• Desired project timing
• Project description
• Project photographs or other images you choose to upload
• How you heard about RiverCrest
• Other information you voluntarily include in a message, form, email, text message, or phone conversation

Please do not submit sensitive information that is not necessary for us to evaluate your project, such as Social Security numbers, financial account passwords, medical information, government-issued identification numbers, or similar highly sensitive information.

2. Information Collected Automatically

When you visit the RiverCrest website, our website hosting, security, or technical service providers may automatically process limited information associated with your visit.

Depending on the services used to operate the website, this information may include:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages or resources requested
• Referring website or page
• General technical and security information
• Error, performance, or server-log information

This information may be used to operate, maintain, troubleshoot, secure, and improve the website.

3. How We Use Information

RiverCrest may use information we collect to:

• Respond to consultation requests and other inquiries
• Evaluate whether a project is a good fit for RiverCrest
• Contact you about a requested project or service
• Discuss project scope, timing, budget, and next steps
• Schedule consultations, site visits, or other project-related communications
• Prepare estimates, proposals, or other project information
• Plan, coordinate, and perform renovation or construction services
• Maintain customer and project records
• Provide customer service
• Process or confirm payments made through third-party payment providers
• Operate, maintain, troubleshoot, and secure the website
• Prevent spam, fraud, misuse, or other unauthorized activity
• Comply with applicable legal, accounting, contractual, or regulatory obligations
• Protect the rights, property, or safety of RiverCrest, our customers, or others
• Improve our website and customer experience

We use information only for legitimate business purposes related to operating RiverCrest and providing or evaluating our services.

4. Consultation Requests and Communications

Submitting a consultation request allows RiverCrest to contact you regarding the project or services you asked us about.

We may contact you by telephone, email, or text message based on the contact information and communication preferences you provide.

Submitting a consultation request does not automatically enroll you in a marketing email or promotional text-message list.

Project-related communications, appointment information, estimates, scheduling messages, and responses to your inquiry are considered part of our direct communication with you regarding the services you requested.

5. Project Photographs

RiverCrest allows prospective customers to submit photographs to help us better understand a property, existing conditions, potential scope of work, or other project details.

Project photographs submitted through the consultation form may be used to:

• Review existing conditions
• Evaluate project scope
• Prepare for a consultation or site visit
• Communicate internally about the project
• Develop estimates or proposals
• Plan or perform work if RiverCrest is hired

Photographs submitted through a consultation request will not be published on the RiverCrest website, social media accounts, advertisements, project gallery, or other marketing materials without separate permission.

If RiverCrest later requests permission to photograph or feature a completed project, that permission will be handled separately from the consultation form.

Please avoid submitting photographs that unnecessarily contain sensitive personal information, documents, identification numbers, financial information, or images of individuals who do not need to be included.

6. How We Share Information

RiverCrest does not sell or rent personal information.

We do not provide information submitted through a consultation request to unrelated third parties for their own direct marketing purposes.

We may share information when reasonably necessary with companies or individuals that help us operate our business or provide services to you.

These may include:

• Website hosting providers
• Email and form-delivery providers
• File-storage providers
• Information-technology and security providers
• Accounting and business-software providers
• Payment processors
• Project-management or communication services
• Suppliers, subcontractors, consultants, or other project-related professionals when reasonably necessary to evaluate, estimate, plan, coordinate, or perform requested work

We seek to limit project-related information shared with third parties to information reasonably necessary for the applicable business or project purpose.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to a lawful government request
• Enforce an agreement or protect our legal rights
• Investigate suspected fraud, misuse, or security incidents
• Protect the safety, rights, or property of RiverCrest, our customers, or others

If RiverCrest undergoes a business transaction such as a merger, acquisition, restructuring, or sale or transfer of some or all of its business assets, relevant business records may be transferred as part of that transaction, subject to applicable law.

7. Payments and QuickBooks

RiverCrest uses QuickBooks for customer invoicing and payment processing.

The RiverCrest website does not directly collect or process complete credit-card or bank-account credentials through its own payment form.

When you use a QuickBooks payment link, payment information is submitted to and processed by QuickBooks or its affiliated payment services. Their collection and use of your information are governed by their own terms, privacy policies, and security practices.

RiverCrest may receive payment confirmations, transaction status, amounts, invoice information, customer information, or other records reasonably necessary to administer your account and maintain business records.

RiverCrest does not control the privacy practices of QuickBooks or other third-party payment services.

8. Service Providers

RiverCrest may use third-party companies to provide services necessary to operate the website and business.

Examples may include:

• Website hosting
• Domain and infrastructure services
• Email delivery
• Form processing
• File storage
• Spam prevention
• Website security
• Business software
• Accounting and invoicing
• Payment processing

These providers may process information as necessary to perform services on our behalf or provide services directly to you.

Each third-party provider operates under its own terms and privacy practices where applicable.

9. Cookies and Similar Technologies

The RiverCrest website may use cookies, local storage, server logs, or similar technologies when necessary for website functionality, security, performance, or user experience.

These technologies may help the website:

• Function correctly
• Remember limited technical preferences
• Protect forms from abuse or spam
• Detect security issues
• Diagnose technical problems
• Understand general website performance

RiverCrest does not use the consultation form itself to enroll visitors in advertising or marketing programs.

If additional analytics, advertising, or tracking technologies are introduced in the future, this Privacy Policy may be updated to reflect those practices.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect the operation of some website features.

10. Data Retention

RiverCrest retains information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

The length of time information is retained may depend on factors such as:

• Whether you are a prospective, current, or former customer
• Whether the information relates to an active or completed project
• Contractual obligations
• Accounting and tax-record requirements
• Warranty or project documentation needs
• Legal or regulatory obligations
• Dispute resolution
• Security and fraud-prevention needs

Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of in accordance with our business practices and applicable requirements.

11. Information Security

RiverCrest takes reasonable administrative and technical measures designed to protect information submitted to us from unauthorized access, loss, misuse, alteration, or disclosure.

Our practices may include measures related to account access, website security, service-provider selection, system maintenance, and limiting unnecessary access to customer information.

However, no website, email system, file-transfer method, electronic storage system, or internet transmission can be guaranteed to be completely secure.

For that reason, you should avoid sending highly sensitive information through the RiverCrest website, ordinary email, or the consultation form unless it is specifically requested and an appropriate method has been provided.

12. Your Information and Choices

You may contact RiverCrest if you would like to:

• Ask what information you previously submitted to us
• Correct inaccurate contact or project information
• Update your communication preferences
• Request deletion of information you submitted
• Ask a question about how your information is being used

We will consider and respond to reasonable requests as appropriate.

In some circumstances, we may need to retain certain information for legitimate business, accounting, contractual, warranty, legal, dispute-resolution, or security purposes even after a deletion request.

To make a privacy-related request, contact us using the information at the end of this policy.

13. Email and Text Communications

If you provide an email address or phone number as part of a consultation request or customer relationship, RiverCrest may use that information to communicate with you about:

• Your inquiry
• Appointments
• Site visits
• Estimates or proposals
• Project questions
• Scheduling
• Selections
• Changes
• Invoices
• Payments
• Project completion
• Other communications reasonably related to your requested services or customer relationship

A consultation request is not treated as permission to send unrelated promotional messages indefinitely.

If RiverCrest introduces optional promotional email or text communications in the future, those communications will be handled separately and will provide appropriate methods to stop receiving them.

14. Third-Party Websites and Services

The RiverCrest website may contain links to websites or services operated by other companies, including payment providers or other business-service platforms.

When you leave the RiverCrest website and use a third-party website or service, that third party's terms and privacy practices apply.

RiverCrest is not responsible for the privacy, security, availability, or content practices of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal or payment information to a third-party service.

15. Children's Privacy

The RiverCrest website and renovation services are intended for adults seeking residential or commercial construction and remodeling services.

The website is not directed to children under the age of 13, and RiverCrest does not knowingly seek to collect personal information from children under 13 through this website.

If we learn that information from a child was submitted inappropriately, we may delete it when reasonably practicable.

16. Business Records

If you become a RiverCrest customer, information associated with your project may become part of our ordinary business records.

These records may include:

• Contact information
• Project addresses
• Contracts
• Estimates and proposals
• Change documentation
• Communications
• Project photographs
• Invoices
• Payment records
• Warranty or closeout information
• Other documentation associated with the work

Business records may be retained as reasonably necessary for project administration, accounting, taxes, warranties, legal obligations, and other legitimate business purposes.

17. Changes to This Privacy Policy

RiverCrest may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, technologies, or legal requirements.

When the policy is updated, the Last Updated date at the top of this page will be revised.

Material changes may also be communicated through the website or another appropriate method when warranted.

Your continued use of the website after an updated Privacy Policy becomes effective means that the information practices applicable to future use of the website will be governed by the updated policy.

18. Contact RiverCrest

Questions, concerns, or requests regarding this Privacy Policy or information you have submitted to RiverCrest may be directed to:

RiverCrest Renovations
Lynnwood, Washington

Email: RiverCrestRenos@gmail.com
Phone: (425) 954-6577

Business Hours: 7:00 AM – 5:00 PM